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Regent University - Library

Interlibrary Loan & ILLiad: ILLiad Policy & FAQ

A guide to using interlibrary loan and your ILLiad account.

ILL Quick Facts

ILLiad: The software used to manage Interlibrary Loan requests. You must register for an ILLiad account (one-time registration) before you can submit a request.

Due Dates: Are determined by the lending library. The average loan period is 4 weeks.

Renewals: Renewals are ONLY granted at the discretion of the lending library. If a renewal is allowed, the average renewal period is 3 weeks.

Recalls: The lending library may recall Interlibrary Loan materials at their discretion. Recalled materials must be returned to Regent University Library within two (2) days of notification.

Returns: Loan materials borrowed through Interlibrary Loan must be returned to Regent University Library's circulation desk.

Overdue items: A $1.00 per day will be charged for overdue Interlibrary Loan Books.  Failure to return materials by the due date or recall date will result in a blocked ILLiad account.

Electronic Delivery: All copy requests are delivered as PDF files to your ILLiad account. Be sure to save the PDF file as it will automatically be deleted 30 days after delivery.

Problems: Please contact the Interlibrary Loan department as soon as possible. We will work with the lender to resolve the problem on your behalf.

Interlibrary Loan (ILL) Policy & FAQ

What is Interlibrary Loan?

Who may use ILL?

What can be requested via ILL?

Can I borrow textbooks for my classes through ILL?

What about Theses and Dissertations?

How long does it take to get something via ILL?

How are ILL requests submitted?

How will I be notified?

Where do I pick up materials I requested on ILL?

How long can I keep material borrowed via ILL?

How do copyright restrictions affect interlibrary loan?

Who can I contact about this policy?

Distant Student Services

Books: Distance Students are eligible to request circulating items that are owned in the Regent University Library.  We will borrow 2 books per semester that we do not own, but recommend that you use your local library ILL Department for this service.  

Returns:  You are responsible for return postage on all items that are shipped to you.  We recommend that you use a courier with tracking and insurance so that you are not charged for books lost in return shippment.

Holds: Books that are checked out will be placed on hold for you and once they are returned they will be checked out to you.  You should not place holds in your name, but request the books as usual through your Illiad account. 

Photocopies: Distance Students can request photocopies from this library and also for items that we do not own.  Most articles are sent to you electronically within 1-3 days.

Contact Us

Patty Hughson   
Interlibrary Loan Supervisor
Phone: (757) 352-4424
Fax: (757) 352-4179
ILL Office Hours:
Monday - Friday: 7:00 am - 4:00 pm
ILL Department E-Mail:

Alumni Services

Local alumni are eligible to borrow books through Interlibrary Loan, which may be picked up at the Circulation Desk upon arrival.  Distant alumni living in the U.S. may only request books that Regent Library owns.  We are not able to serve international alumni through ILL.  Due to copyright restrictions, alumni may not request articles.