Fulfillment Services (InterLibrary Loan)

Welcome to Regent University Library's Fulfillment & ILL Services! 

• If an article or book you need is not in the online Regent collection, you can request it quickly through Primo!
• To use ILL, first search in Primo, then click on the title of a source we don't have online and the "Get physical copy" or "Need a chapter?" or "Get digital copy" links in the source record or the "Still Didn't Find What You Need?" link at the top of Primo if you can't find a source record.
• We will do our best to get sources for you from another library.
• We will also find books or chapters for you in our library and e-mail chapters to you electronically or mail books to you physically if you live at a distance; click "Request Regent's Copy" or "Request PDF of Chapter."
• Any student or professor can request a book chapter be turned into a PDF or a book be held at the front desk.
• You may contact us for assistance or give us a call at 757-352-4424. Thank you. See the visual instructions below. 

InterLibrary Loan is a library-to-library borrowing network that provides access to research materials beyond an individual institution’s collection.  Libraries will generally lend physical books, CDs, and DVDs but not textbooks, other audiovisual formats, reference or multivolume works, archival material, or items in special collections.  Articles, dissertations, and theses are lent electronically; if the original is print, a dissertation or thesis request may be refused.

Regent policies

• All current students, faculty, and staff may use Fulfillment Services (ILL).

• When a book cannot be borrowed from our network, we attempt to purchase it.  Unless you specifically note that you want a physical copy, we will look for an ebook first.

• All physical loans must be returned directly to the Library: local patrons via the Resource Desk or the book drops, distance patrons by mail.

• Any student or professor can request a digital copy of a section or chapter from a print book, for research or use in courses, so long as it is less than 10% of the total pagination.

You may contact us for assistance by email at ill@regent.edu or by phone at 757-352-4424.

Books: Distance Students who do not live in the area can request that items owned by Regent University Library be mailed to them. This is called a Hold Request or, for just part of a book, a Digitization/PDF of Chapter or Book Section request in Primo. For a Hold Request, provide your address in the Comments section of the request. For a PDF request, indicate the page numbers you want scanned (no more than 10% of the book).

Additionally, Fulfillment Services (ILL) will borrow print books that are unavailable in Regent Library from other libraries and mail them to you, but only if these books are not available to purchase as an eBook. Please keep in mind that items borrowed from other libraries are first delivered to Regent Library, before being shipped to your address, which will result in a shorter check-out period.  Due to the shorter check-out period, you may want to consider using your local public library ILL department for this service.

Returns:  All returns must be mailed back to Regent University (Fulfillment Services (ILL) - Regent University Library - 1000 Regent University Drive, Virginia Beach, VA 23464). You are responsible for return postage on all items that are shipped to you. We recommend that you ensure the package is properly secured and use a courier with tracking and insurance for returning all items. Do not use Library Rate / Media Mail to return books.

PDF Copies of Articles or Book Chapters: Just like other students, Distance Students can request PDF copies of articles and book chapters by requesting them through Fulfillment Services (ILL) (for items Regent Library doesn't own), or by using the Digitization option in Primo (for items that are available in the Regent Library).