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Regent University - Library

FAQ: University Library support during campus closure: Home

We are eager to serve students and faculty in this challenging time, and this guide will be updated regularly.

General

  • Is the library closed? The online library is open 24/7. Despite the closure of our physical library our large collection of digital resources, as well as digital versions of many of our services continue to be available. 
  • How do I get in touch with the library? Ask-a-Librarian lists phone, email, text, and chat. If you prefer we can connect using face to face technology available from Blackboard Collaborate or Skype Business
  • What hours can I depend on support? 
    • 24/7 - Live chat
    • Monday through Saturday 8:00 am - 10:00 pm - email, including voicemail forwarded to our email
    • Outside of those hours, we are monitoring phone messages (voicemail), email, and text. You can also use the online scheduler (the same one used by the Writing Lab) to set an appointment with a librarian for a one on one consultation (phone or video). 

Continuing Services

  • Interlibrary Loan (ILL) the processing of digital article requests is still operating. However, due to many library closures, there may be a delay or difficulty obtaining some requested materials. Consult this guide on requesting procedures. We are unable to provide print materials at this time.
  • Circulation Services will be provided and monitored online daily. Our staff will be working remotely and all calls and emails will be answered as expeditiously as possible. For questions regarding your account, You may email circulation@regent.edu or call 757-352-4150.   No fines or fees will be charged for overdue items while the physical library is closed. 
  • Reciprocal borrowing to the extent a participating academic library is open & is local, you can continue to enjoy in-person borrowing privileges to print resources at no cost. Consult this guide for more information
  • Research assistance (via email, phone, text and live chat )
  • Library instruction (faculty: contact your library liaison for more details, or browse our pre-made instruction videos)
  • Support of library resources (e.g., RefWorks, subject-specific databases, library resource center locating and searching for e-books)

Online Access to Library Resources

  • How can I access resources from home? For off-campus access, log in using your Regent username & password. It's not unusual to be asked to authenticate again when attempting to retrieve full-text to an e-book or article.
  • Do you have a tutorial that explains how to navigate the digital library?  Yes! Check out the library tour embedded in this orientation guide. 
  • What online resources should I use

Free Publisher Resources During Campus Closure

To support faculty and students as education has moved exclusively online, many academic publishers and vendors are providing free temporary access to many of their online resources. Most of these will only be available through May or June.

Textbooks

Currently, many students do not have access to their purchased course materials. Many vendors are offering free online access to textbooks with registration. Please note that the library is not able to facilitate setting up access to these titles for faculty or students. Each user needs to go through the process individually.