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Regent University - Library

FAQ: NEW LIBRARY ACCESS: Home

We are eager to serve students and faculty in this challenging time, and this guide will be updated regularly.

General

NEW LIBRARY ACCESS POLICY

As of August 24, the Regent University Library is open for the fall semester to current Regent students, faculty, and staff only. In light of COVID and the requirements of maintaining a safe campus, we are sorry that we cannot permit community members, alumni, family members, children or guests to enter at this time. If you are an online student not taking any on campus classes, but wish to use the library, you will need to provide official proof of a negative COVID test and be approved through Student Services before library access can be granted. The Virginia Department of Health has a directory of testing sites in Virginia, including free locations. Please submit a negative COVID-19 test result to studentlife@regent.edu. Please call 757.352.4927 with questions regarding this process.

BEGINNING ON MONDAY, SEPTEMBER 28, the interior library doors will remain locked, and all those approved to enter who have completed a test and the daily online screening form will be required to use their library access card/ID card at the card reader to enter the library during hours of operation. Please do not enter on someone else's tap.

Masks are required at all times while in the library when moving about or talking to someone. We respectfully ask that the furniture not be moved because it has been positioned to be social distanced according to CDC guidelines. If you want to check out books, you are welcome to use our new no-touch Curbside Pickup service.

  • What if I don't have an ID or access card? You can fill out a request form found on the portal to request one.
  • What if my ID card does not work on the library door card reader? Call the Resource Desk (757-352-4150) for help. 
  • What if I am not approved to enter the library building? The online library is open 24/7. Despite the limited access to our physical library our large collection of digital resources, as well as digital versions of many of our services continue to be available.
  • How do I get in touch with the library? Ask-a-Librarian lists phone, email, text, and chat. If you prefer we can connect using face to face technology available from Blackboard Collaborate or Skype Business
  • What hours can I depend on support? 
    • ‚Äč24/7 - Live chat
    • Monday through Saturday 8:00 am - 10:00 pm - email, including voicemail forwarded to our email
    • Outside of those hours, we are monitoring phone messages (voicemail), email, and text. You can also use the online scheduler (the same one used by the Writing Lab) to set an appointment with a librarian for a one on one consultation (phone or video). 

More Services

  • Interlibrary Loan (ILL) the processing of digital article requests is still operating. However, due to many library closures, there may be a delay or difficulty obtaining some requested materials. Consult this guide on requesting procedures. We are unable to provide print materials at this time.
  • Circulation Services will be provided and monitored online daily. Our staff will be working remotely and all calls and emails will be answered as expeditiously as possible. For questions regarding your account, You may email circulation@regent.edu or call 757-352-4150.   No fines or fees will be charged for overdue items while the physical library is closed. 
  • Reciprocal borrowing to the extent a participating academic library is open & is local, you can continue to enjoy in-person borrowing privileges to print resources at no cost. Consult this guide for more information
  • Research assistance (via email, phone, text and live chat )
  • Library instruction (faculty: contact your library liaison for more details, or browse our pre-made instruction videos)
  • Support of library resources (e.g., RefWorks, subject-specific databases, library resource center locating and searching for e-books)
  • Pandemic Resources for Academic Libraries (ACRL) Updated information and resources to support academic and research library personnel during a pandemic. Live pandemic maps on homepage.

Online Access to Library Resources

  • How can I access resources from home? For off-campus access, log in using your Regent username & password. It's not unusual to be asked to authenticate again when attempting to retrieve full-text to an e-book or article.
  • Do you have a tutorial that explains how to navigate the digital library?  Yes! Check out the library tour embedded in this orientation guide. 

We Are Offering Curbside Pickup!