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IT Can Help

The Information Technology (IT) Department provides reliable, up-to-date, effective, secure, and integrated technology solutions and information services to empower students, faculty and staff to meet their goals in support of the mission of the university.

The IT Help Desk is your initial point of contact for the Information Technology department. If you are having difficulties accessing Regent systems (Genisys, Canvas, Email, etc.), need your password reset, or are having issues with a Regent University computer, the IT Help Desk is here to help!


IT Help Desk 757.352.4076

M-F: 8 a.m. – 9 p.m. (Calling Hours)
M-F: 8 a.m. – 5 p.m. (Office Hours) COM 300

Primo Problems or Article Access Issues? (Troubleshooting)

If you can't open or download a source or a link is broken, try the following:

1. Make sure you are signed in to Primo. Your name will appear in the upper right if you are signed in.

2. Some databases also require OpenAthens log in. If prompted, click "Sign in through My Institution" and look up "Regent University Library."

3. If one link doesn't work, try the other links for the source. These should all be in green font. If one link is broken, another might work.

These green links are called: Available Online, Read Online, Read PDF, EBSCO, ProQuest, JSTOR, or another database name.

4. Click the exclamation point in the bottom right of the Primo screen to report a technical issue with a source, and someone will get back to you.

5. Search in Google Scholar, as sometimes access will work there. There will be a link in the right margin of Google Scholar to a Regent database, if we have the article.

You can also try to search for the source in Google, as there may be free copies online (through a university, an open-access journal, or an online archive like the Internet Archive, Hathi Trust, or Project Gutenberg).

6. Contact a librarian for help (by clicking this link), whether with a technical library issue or a research question. Try "submit a question" or "email" or use the Primo chat tab (see below for what it looks like).

7. Watch this short, helpful video on how to access sources (1 min. 44 seconds).